Failure to Supervise
Approximately 1,800 FINRA arbitration cases involving claims of failure to supervise registered representatives are handled annually. Failure to supervise represents one of the more frequently alleged controversy types in FINRA arbitrations. The frequency of failure to supervise claims rests in the fact that failure to supervise can be linked to a broad spectrum of underlying claims, such as negligence, unauthorized trading or unsuitable trading.
Failure to supervise claims arise from a brokerage firm’s breach of its obligations to ensure that its registered representatives comply with internal as well as industry regulations. Moreover, the brokerage firm’s internal procedures for preventing securities violations must meet the standards outlined in FINRA’s rules. The firm’s failure to properly supervise its brokers is a separate cause of action and can lead to liability on the firm itself, separate from any claims asserted against its brokers.
The primary rule outlining the duty to supervise brokers is found in FINRA Rule 3110. That rule requires that a brokerage firm establish and maintain:
a system to supervise the activities of each associated person that is reasonably designed to achieve compliance with applicable securities laws and regulations, and with applicable FINRA rules. Final responsibility for proper supervision shall rest with the member.
Under FINRA Rule 3110 (a) (1)-(7), compliance with applicable securities laws and regulations is accomplished through a diverse range of measures that include the following:
Written Supervisory Procedures (WSPs)
The registration and designation as a branch office or an office of supervisory jurisdiction (OSJ) of each location, including the main office.
The designation of one or more appropriately registered principals in each OSJ and one or more appropriately registered representatives or principals in each non-OSJ branch office with authority to carry out the supervisory responsibilities assigned to that office by the member.
The assignment of each registered person to an appropriately registered representative(s) or principal(s) who shall be responsible for supervising that person's activities.
The use of reasonable efforts to determine that all supervisory personnel are qualified, either by virtue of experience or training, to carry out their assigned responsibilities.
The participation of each registered representative and registered principal, either individually or collectively, no less than annually, in an interview or meeting conducted by persons designated by the member at which compliance matters relevant to the activities of the representative(s) and principal(s) are discussed. Such interview or meeting may occur in conjunction with the discussion of other matters and may be conducted at a central or regional location or at the representative's or principal's place of business.
FINRA’s supervisory guidelines further require that a brokerage firm maintains written supervisory procedures (WSPs) to supervise the activities of its staff. A brokerage firm's WSPs must address the supervision of its personnel and outline internal controls to monitor and flag violations, track correspondence and internal communications, customer complaints and offer proactive procedures to ensure compliance. A firm’s WSPs must also adopt procedures to monitor customer confirmation of certain transactions, changes in addresses and changes in investment objectives.System of Supervisory Control Policies and Procedures (SCPs)
Under FINRA Rule 3120, a brokerage firm, in addition to WSP should also maintain a system of supervisory control policies and procedures (SCPs). SCPs are used as a means to test and verify that a firm’s WSPs are reasonably designed to comply with applicable securities rules.Examples of Failure to Supervise
As outlined above, FINRA rules impose a rigorous and complex set of obligations on a brokerage firm. Appropriate systems and procedures must be in place to monitor employees and protect against policy and procedure violations. Failure to supervise can arise through the failure to monitor and flag potential violations or have adequate measures in place to prevent violations from occurring. The following represent common examples of the failure to supervise:
Failure to implement a rigorous pre-hire screening process.
Failure to monitor communications of individual brokers with existing customers and with potential customers for advertising purposes.
Failure to conduct a yearly review with individual brokers to discuss their compliance with FINRA rules.
Failure to conduct office-wide inspections to detect and prevent violations.
Failure to monitor transactions.
Failure to implement training and licensing
Failure to evaluate and change procedures as necessary
Although the above list is not exhaustive, it is important to understand that the failure to supervise can arise from any number of underlying securities violations. As such it is important for any broker-dealer to keep a proactive compliance system in place.
As for investors, they should be aware that a failure to supervise claim is a separate and distinct cause of action. It points to the need to consult with experienced securities arbitration attorneys, such as Lubiner, Schmidt & Palumbo, if a client feels that her brokerage account has been mishandled or if she otherwise has questions concerning the activity in the account.